Connected Retail.

Understand your customer

Understand your customer

The power to know your customers better

Retailers are highly focused on better understanding their customers so they can gain greater value. The more you know your customers, the better your chance of meeting their needs and developing longterm relationships.

Today’s customers expect a great experience, and they’re not afraid let people know when they don’t get it. Retailers who miss the mark also lose the sale. Increased customer power can be countered with shrewd loyalty strategies.

We can help you grow the value of customer interactions by understanding their needs and preferences, allowing your employees to understand when to sell and when to give them the time to browse. We can provide a consistent, powerful omni-channel capability which increases your availability, reach and customer knowledge.

Integrated with your core business systems, Fujitsu’s technology means you can confidently cope with anything, anytime, anywhere.

Fujitsu can help to grow your business through:

  • Analysing your customer data
  • Improving customer experience
  • Driving brand loyalty
  • Using social clientelling
  • Using In-store navigation

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Is the future all about dynamic pricing within the store?

Date Friday, 30.June 2017
Author Paul Burel

Dynamic pricing has become a normal part of our everyday lives – and we’ve hardly noticed it. Sure, when you pass by a petrol station and see that the price has gone up or down a tiny bit, you could link that to the fluctuating price of oil on global markets, but you don’t expect […]

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Digitalization meets Fashion

Date Tuesday, 27.June 2017
Author Petra von Thienen

What does fashion have to do with digitalization and how is Fujitsu involved in that business? Fujitsu RunMyProcess is the answer. At Panorama Berlin, July 4 – 6 2017, you can experience how Fujitsu is about to conquer new business areas in the digital world. Panorama Berlin is one of the most important trade shows […]

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Don’t fight Amazon direct – go guerrilla or die?

Date Friday, 23.June 2017
Author Jat Sahi

The recently announced purchase by Amazon of Whole Foods shows clearly the intent and ability to mount a challenge in almost any aspect of retail. However, many retailers still struggle to put together a coherent answer to this challenge. Most default to ‘following the market’ and fighting Amazon on its own turf where for many […]

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AI is coming – but human-centric customer service will not go away

Date Monday, 29.May 2017
Author Richard Clarke

Across the three Connected Retail webinars we ran with research specialists, Planet Retail, one theme dominated: what’s the balance between the online and real worlds. How important are bricks-and-mortar stores at a time when online sales are rising almost exponentially? In our last webinar, we spoke about how Amazon has changed the landscape of competition. […]

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Retail Is Fundamentally About People

Date Monday, 19.December 2016
Author Petri Haatainen

“Are we too product focused?” was an intriguing question asked during our Connected Store webinar back in November. You’d think that stores were all about products. That products were what mattered most: where they were sourced, how they were procured, supplied, presented and, ultimately, priced and sold. But the question was a good one because […]

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Events

  •  Fujitsu
  •  International
  •  Closed
  •  Unclosed
Event ~/Images/Calendar/icon_de.png Fujitsu Germany
Date
location

Germany, Marburg
Event ~/Images/Calendar/icon_de.png Fujitsu Germany
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location

Germany, Dresden
Event ~/Images/Calendar/icon_ru.png Fujitsu Russian Fed.
Date
location

Russian Fed., Moskau
Event ~/Images/Calendar/icon_de.png Fujitsu Germany
Date
location

Germany, Würzburg
Event ~/Images/Calendar/icon_de.png Fujitsu Germany
Date
location
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Germany, München